Regulations of the Online Store www.damolin.com.pl

1. General provisions
2. These Regulations define the general conditions, rules of using the Online Store and the method of providing electronic services and sales via the Online Store www.damolin.com.pl by HRT POLSKA with its registered office at ul. Tuwima 8, 78-100 Kołobrzeg, NIP: 671-120-52-83
3. Contact with the Service Provider takes place through:
4. e-mail: biuro@hrt.pl;
5. e-mail: office@hrt.pl;
6. 0048 94 35 111 22
7. fax: 0048 94 717 70 70
8 .These Regulations are continuously available on the website www.damolin.com.pl, in a way that allows Users to obtain, reproduce and record its content by printing or saving on a carrier at any time.
9. Definitions
The terms used in the Regulations mean:

1. Working days - these are days from Monday to Friday, excluding public holidays;
2. Customer - a natural person, legal person or organizational unit that is not a legal person, the specific provisions of which grant legal capacity, which places an Order within the Store;
3. Civil Code - the Act of April 23, 1964 (Journal of Laws No. 16, item 93, as amended);
4. Account - a part of the Online Store assigned to a given Customer, by means of which the Customer may perform specific activities within the Online Store;
5. Regulations - this document;
6. Registration - a one-time activity consisting in creating an Account by the Customer, made using the registration form provided by the Seller on the Online Store website;
7. Online Store (Store) - websites through which the Customer may, in particular, place Orders;
8. Seller - HRT POLSKA; ul. Tuwim 8; 78-100 Kołobrzeg;
9. Goods - products presented in the Online Store, the description of which is available with each of the presented products;
10. Sales contract - a contract for the sale of Goods within the meaning of the Civil Code, concluded between the Seller and the Customer;
11. Services - services provided by the Seller to customers by electronic means within the meaning of the provisions of the Act of 18 July 2002 on the provision of electronic services (Journal of Laws No. 144, item 1204, as amended);
12. Consumer Rights Act - the Act of 30 May 2014 on consumer rights (Journal of Laws 2014, No. 827);
13. Act on the provision of electronic services - the Act of 18 July 2002 on the provision of electronic services (Journal of Laws No. 144, item 1204 as amended);
14. Order - Customer's declaration of will, aimed directly at the conclusion of the Sales Agreement, specifying in particular the type and quantity of the Goods.

III. Rules for using the Online Store

1. Using the Online Store is possible provided that the ICT system used by the Customer meets the following minimum technical requirements:

1. a computer with Internet access,
2. access to e-mail,
3. Internet Explorer 11 or newer web browser, Firefox 28.0 or newer or Chrome 32 or newer,
4. enabling cookies and Javascript in the web browser.

2. Using the Online Store means any activity of the Customer that leads to his reading of the content contained in the Store.
3. The customer is obliged in particular to:

• not to provide or transmit content prohibited by law, e.g. content that promotes violence, is defamatory or violates personal rights and other rights of third parties,
• use the Online Store in a way that does not interfere with its functioning, in particular through the use of specific software or devices,
• not to take actions such as: sending or posting unsolicited commercial information (spam) as part of the Online Store,
• use the Online Store in a way that is not inconvenient for other customers and for the Seller,
• use of any content contained in the Online Store only for personal use,
• use the Online Store in a manner consistent with the provisions of the law in force in the territory of the Republic of Poland, the provisions of the Regulations, as well as the general principles of using the Internet.

1. Services

1. The Seller enables the use of free Services via the Online Store, consisting of:

1. viewing information posted in the Online Store,
2. keeping an Account in the Online Store,
3. providing an interactive form that allows customers to place an Order in the Store,
4. providing the Newsletter service,
5. providing an interactive form enabling customers to contact the Seller
6. posting statements about the Goods in the Store

2. Indicated in point 1 The services are provided by the Seller 24 hours a day, 7 days a week.
3. Arrangement:
4. for the provision of a service consisting in viewing the information contained in the Store is concluded for a definite period of time and is terminated when the Customer closes the Store's website,
5. for the provision of a service consisting in maintaining an Account on the Website is concluded for an indefinite period and is terminated when the Customer sends a request to delete the Account or use the "Delete Account" button,
6. for the provision of a service consisting in providing an interactive form that allows customers to place an Order in the Store is concluded for a definite period of time and is terminated when the Order is placed,
7. for the provision of the Newsletter service is concluded for an indefinite period and is terminated when the Customer sends a request to remove his e-mail address from the Newsletter subscription or unsubscribe using the link contained in the message sent as part of the Newsletter service,
8. for the provision of a service consisting in providing an interactive form enabling customers to contact the Seller is concluded for a definite period of time and shall be terminated upon the Seller's reply,
9. for the provision of a service consisting in posting opinions about the Goods in the Store is concluded for a definite period of time and shall be terminated when the opinion is added.
10. The service of maintaining an Account in the Online Store is available after registration. Registration takes place by completing and accepting the registration form, available on one of the Store's websites.
11. The condition for Registration is to agree to the content of the Regulations and to provide personal data marked as mandatory.
12. The Customer may receive commercial information from the Seller in the form of messages sent to the e-mail address provided by the Customer (Newsletter service). For this purpose, you must provide a valid e-mail address or activate the appropriate field in the registration form or the Order form. The customer may at any time withdraw consent to the sending of commercial information. The newsletter is sent by the Seller only to the customer who has subscribed.
13. The customer has the option of posting individual and subjective statements relating to, inter alia, to the Goods or the course of the transaction. By adding statements, the customer declares that he has all rights to this content, in particular copyrights, related rights and industrial property rights.
14. In order to post statements, the Customer may be asked to provide his data, e.g. e-mail address.
15. Statements should be written in a clear and understandable manner, and must not contain illegal content.
16. Statements may not violate applicable law, including the rights of third parties - in particular, they may not be defamatory, infringe personal rights or constitute an act of unfair competition.
17. The customer posts statements on the website voluntarily. The posted statements are disseminated on the Store's websites.
18. By posting the statement, the Customer agrees to the free use of this statement and its publication by the Seller, as well as the preparation of works within the meaning of the Act on Copyright and Related Rights (Journal of Laws 1994 No. 24 item 83).
19. In the event of a breach by the Customer of the provisions of these Regulations, the Seller, after an unsuccessful call to cease or remove the violations with the appointment of an appropriate deadline, may terminate the contract for the provision of Services with a 14-day notice period.

Procedure for concluding a Sales Agreement
20. Information about the Goods provided on the Store's websites, in particular their descriptions, technical and performance parameters and prices, constitute an invitation to conclude a contract, within the meaning of art. 71 of the Civil Code.
21. The condition for placing an Order is having an active e-mail account.
22. Through the Order form, Orders may be placed 24 hours a day, 7 days a week, and Orders placed by phone or e-mail may be placed on Business Days from 9:00 am to 5:00 pm.
23. Placing an Order may take place through:

1. filling in the electronic Order form, including the Customer's data needed to complete the Order, in particular: name and surname, place of residence, telephone number and e-mail address,
2. use of the Customer's personal data obtained as a result of prior registration in the Store (purchase using the Customer Account),

24. In order to conclude a Sales Agreement via the Online Store and the Order form available therein, the selection of goods should be made by taking further technical steps based on the messages displayed to the Customer and information available on the website.
25. The selection of the ordered goods by the customer is made by adding them to the basket.
26. After the Customer using the Online Store has provided all the necessary data, a summary of the placed Order will be displayed in a clear and visible manner. The summary of the placed Order will contain information on:

1. description of the subject of the contract,
2. unit and total price of ordered products or services including taxes, including delivery costs and additional costs (if any),
3. how to contact the Seller,
4. chosen method and date of payment,
5. selected delivery method,
6. delivery time,
7. Customer contact details
8. invoice data
9. In order to send an Order, it is necessary to accept the content of the Regulations, and confirm that you have read the "Notice of withdrawal from the contract", provide personal data marked as mandatory and press the "Order with payment obligation" button.
10. Sending the Order by the Customer constitutes the submission to the Seller of an offer to conclude a contract for the sale of the Goods being the subject of the Order.
11. After placing the Order, the Customer receives an e-mail confirming the receipt of the Order (along with an individual Order number), containing the final confirmation of all essential elements of the Order.
12. Then, the Seller sends to the e-mail address provided by the Customer confirmation of placing the Order by the Customer, which is the Seller's declaration of acceptance of the offer referred to in point. 12 above.
13. Consolidation, security, disclosure and confirmation to the Customer of the essential provisions of the Contract for the sale of Goods takes place by sending them to the Customer to the e-mail address provided and by attaching a printout of the confirmation, Order specification and VAT invoice to the shipment containing the Goods.
14. The sales contract is concluded in Polish or English, with the content in accordance with the Regulations.

Delivery

27. The delivery of the Goods is limited to the territory of the Republic of Poland and takes place to the address indicated by the Customer when placing the Order
28. The Customer may choose the following forms of delivery of the ordered Goods:

1. GLS courier service - prepayment;
2. GLS courier service - cash on delivery;
3. JAS-FBG pallet courier service - prepayment;
4. own collection - prepayment;
5. personal collection - payment in cash;

29. In addition, the delivery costs will be indicated at the time of placing the Order.
30. The delivery is made immediately, no later than 30 days from the conclusion of the contract.
31. The seller is responsible for defects in goods in accordance with the provisions of the Civil Code, in particular art. 556 and 5561-5561

If the customer chooses the method of payment by bank transfer or payment card, the time of order fulfillment is counted from the date of crediting the Seller's bank account or settlement account.

 
VII. Prices and payment methods

1. The prices of the Goods are given in Polish zlotys or Euro and include all components, including VAT, customs duties and all other components.
2. The customer can choose the following payment methods:

1. Bank transfer;
2. collection - upon delivery of the goods;
3. cash;
4. online transfer;
5. credit card

Available payment methods that can be used to make payment:
Payment cards: Visa, Visa Electron, MasterCard, MasterCard Electronic, Maestro

The entity providing online payment services by electronic means is Blue Media S.A.

If there is a need to return funds for a transaction made by the customer with a payment card, the seller will refund to the bank account assigned to the payment card of the Ordering Party.

VIII. The right to withdraw from the contract

1. A customer who is a consumer within the meaning of art. 22 [1] of the Civil Code may withdraw from it without giving any reason by submitting an appropriate declaration within 14 days. To meet this deadline, it is enough to send a statement before its expiry.
2. The customer may formulate the statement on his own or use the template of the declaration of withdrawal from the contract, which is attached as Annex 1 to the Regulations.
3. The 14-day period is counted from the date on which the Goods were delivered or, in the case of a contract for the provision of Services, from the date of its conclusion.
4. Upon receipt of the declaration of withdrawal from the contract by the consumer, the seller will send to the consumer's e-mail address confirmation of receipt of the declaration of withdrawal from the contract.
5. The right to withdraw from the contract by the consumer is excluded in the case of:

• provision of services, if the Seller has fully performed the service with the express consent of the consumer, who was informed before the commencement of the service that after the performance of the service by the Seller, he will lose the right to withdraw from the contract;
• a contract in which the price or remuneration depends on fluctuations in the financial market, over which the Seller has no control, and which may occur before the deadline to withdraw from the contract;
• for an agreement where the subject of the service are non-prefabricated goods, manufactured according to the consumer's specifications or serving to satisfy his individual needs;
• for an agreement where the subject of the service are Goods that deteriorate quickly or have a short shelf-life;
• for an agreement where the subject of the service are Goods delivered in sealed packaging, which cannot be returned after opening the packaging due to health protection or hygiene reasons, if the packaging has been opened after delivery;
• for a contract where the subject of the service are Products that after delivery, due to their nature, remain inseparably connected with other things;
• for an agreement where the subject of the service are alcoholic beverages, the price of which was agreed upon conclusion of the Sales Agreement, and the delivery of which may take place only after 30 days, and the value of which depends on fluctuations in the market over which the Seller has no control;
• an agreement in which the consumer expressly requested the Seller to come to him for urgent repair or maintenance; if the Seller provides additional services other than those requested by the consumer, or delivers Goods other than spare parts necessary for repair or maintenance, the consumer has the right to withdraw from the contract with regard to additional services or Goods;
• for an agreement where the subject of the service are sound or visual recordings or computer software delivered in a sealed package, if the package has been opened after delivery; delivery of newspapers, periodicals or magazines, with the exception of subscription contracts;
• an agreement concluded through a public auction;
• provision of accommodation services, other than for residential purposes, transport of goods, car rental, catering, services related to leisure, entertainment, sports or cultural events, if the contract indicates the day or period of service provision;
• delivery of digital content that is not recorded on a tangible medium, if the performance began with the consumer's express consent before the deadline to withdraw from the contract and after informing the Seller about the loss of the right to withdraw from the contract.

6. In the event of withdrawal from a distance contract, the contract is considered void. What the parties have testified is returned unchanged, unless the change was necessary within the ordinary course of business, in particular the nature, characteristics and functioning of things. The return should be made immediately, not later than within 14 days. The purchased Goods should be returned to the Seller's address.
7. The Seller shall immediately, but not later than within 14 days from the date of receipt of the consumer's statement on withdrawal from the contract, return to the consumer all payments made by him, including the costs of delivering the Goods. The seller shall refund the payment using the same method of payment as used by the consumer, unless the consumer agrees to a different method of return, and this method will not involve any cost for the consumer.
8. If the consumer has chosen a method of delivering the Goods other than the cheapest standard delivery method offered by the Seller, the Seller is not obliged to refund the additional costs incurred by the consumer.
9. The Customer bears only the direct cost of returning the Goods, unless the Seller has agreed to bear them.

Complaints about the Goods

1. The seller is liable to the customer, including the customer who is a consumer within the meaning of art. 22 [1] of the Civil Code, under the warranty for defects under the terms of art. 556 - 576 of the Civil Code.
2. Complaints arising from the violation of the Customer's rights guaranteed by law or under these Regulations should be sent to the address biuro@hrt.pl.
3. In order to consider the complaint, the Customer should send or deliver the Goods under complaint, attaching the proof of purchase if possible. The goods must be delivered or sent to the address indicated in point 2 above.
4. The seller undertakes to consider each complaint within 14 days.
5. In the event of deficiencies in the complaint, the Seller will call the Customer to supplement it to the extent necessary, immediately, but not later than within 7 days from the date of receipt of the request by the Customer. The seller reimburses the customer for shipping costs.
6. The Seller is not the producer of the Goods. The manufacturer is liable under the warranty for the sold Goods under the terms and for the period specified in the warranty card. If the warranty document provides for such a possibility, the Customer may submit his claims under the warranty directly to an authorized service center whose address is on the warranty card.

Complaints regarding the provision of electronic services

1. The customer may submit complaints to the Seller in connection with the functioning of the Store and the use of the Services. Complaints may be submitted in writing to the following address: HRT POLSKA; ul. Tuwim 8; 78-100 Kołobrzeg, to the e-mail address: biuro@hrt.pl or using the contact form.
2. In the complaint, the Customer should provide his name and surname, correspondence address, type and description of the problem.
3. The Seller undertakes to consider each complaint within 14 days, and if it was not possible, to inform the Customer during this period when the complaint will be considered. In the event of deficiencies in the complaint, the Seller will call the Customer to supplement it to the extent necessary within 7 days from the date of receipt of the request by the Customer.

Out-of-court methods of settling complaints and redress

The customer who is a consumer has, among others the following options for using out-of-court complaint and redress procedures:

1.The customer is entitled to apply to the permanent amicable consumer court operating at the Trade Inspection with a request to settle the dispute arising from the concluded Sales Agreement.
2. The customer is entitled to request the provincial inspector of the Trade Inspection to initiate mediation proceedings regarding the amicable settlement of the dispute between the Customer and the Seller.
3. The customer may obtain free assistance in resolving a dispute between the Customer and the Seller, also using the free assistance of a poviat (municipal) consumer ombudsman or a social organization whose statutory tasks include consumer protection (including the Consumer Federation, Association of Polish Consumers). Advice is provided by the Consumer Federation at the toll-free consumer hotline number 800 007 707 and by the Polish Consumers Association at the email address :kom@dlakonsumentow.pl.

XII. Final Provisions

1. Settlement of any disputes arising between the Seller and the Customer who is a consumer within the meaning of art. 22 [1] of the Civil Code, is subject to the competent courts in accordance with the relevant provisions of the Code of Civil Procedure.
2. Settlement of any disputes arising between the Seller and the Customer who is not a consumer within the meaning of art. 22 [1] of the Civil Code of the Civil Code, is subject to the court having jurisdiction over the seat of the Seller.
3. In matters not covered by these Regulations, the provisions of the Civil Code, the provisions of the Act on the provision of electronic services, the provisions of the Act on consumer rights and other relevant provisions of Polish law shall apply.
4. The content of these Regulations may change. Each customer will be informed about any changes through the information on the main page of the Store containing a list of changes and the date of their entry into force. Customers who have a Customer Account will be additionally informed about the changes along with their summary to the e-mail address provided by them. The date of entry into force of the changes will not be shorter than 14 days from the date of their announcement. If the Customer who has a Customer Account does not accept the new content of the Regulations, he is obliged to notify the Seller about this fact within 14 days from the date of notification of the change in the Regulations. Lack of acceptance results in the termination of the contract.